Support
Help when you need it
After install questions, a system that misbehaves, or a return visit. Reach us the way that suits you.
Reach us
Quick ways to get help
Call us
Fastest when something is down and you need a person now.
+255 769 131 354 →Email
Good for details, photos of the fault, or a quieter request.
info@shamnet.co.tz →Request a visit
New work or a return visit. Send the site and what you need.
Go to contact →
Also +255 717 825 204. Office: Ubungo, Dar es Salaam.
FAQ
Common questions
Short answers. If yours is not here, call or write and we will sort it with you.
We test what we put in, walk you through the basics, and leave labels where they help. If something is unclear on handover day, ask before we leave so you are not stuck later.
Yes. Call or write and tell us what you see. Many issues are quick to sort once we know the site and what was installed. For bigger faults we book a return visit.
We are based in Ubungo, Dar es Salaam. Most jobs are in and around the city. For sites further out, ask us first and we will say what is realistic.
Use the contact form, email, or either phone number. Tell us the site area and what you need. Cameras, network, access, a gate, fire alarm, or mixed work. We reply with a clear next step.
Someone who can show us around, power where the work needs it, and any keys or codes for rooms or gates. If you have drawings or old equipment details, keep them handy.
Yes, at handover. We show how to view cameras, open access users, or check the basics for whatever we installed. Keep one person as the main contact so knowledge stays in the building.
Still stuck?
Send a short note about the site and what is going wrong. We will come back with a clear next step.